1. Definitions and Interpretation
"The Company": Optical Glazing Plus - OG+. "The Customer": The business, optician, or entity purchasing Goods or Services."Goods": Optical lenses, frames, or related products. "Services": Glazing, surfacing, coating, or any laboratory/technical work.
2. Basis of Contract
All orders are subject to acceptance by the Company. A contract is formed only when the Company confirms the order or commences work.
These terms override any terms or conditions sought to be imposed by the Customer.
3. Pricing and Quotations
All prices are quoted exclusive of VAT and delivery charges unless stated otherwise. Quotations are valid for 30 days from the date of issue. The Company reserves the right to adjust prices due to fluctuations in raw material costs or changes in prescription specifications provided by the Customer.
4. Credit Accounts and Payment
Credit Terms: Payment is due strictly 30 days from the end of the month of the invoice/statement date (or as otherwise agreed in writing).
Late Payment: The Company reserves the right to charge interest on overdue accounts at a rate of 8% above the Bank of England base rate, per the Late Payment of Commercial Debts (Interest) Act 1998.
Credit Limits: The Company may search credit reference agencies and may reduce or withdraw credit facilities at its discretion without notice.
5. Delivery and Risk
Delivery dates are estimates only; time shall not be of the essence for delivery.
Risk in the Goods passes to the Customer upon delivery to the Customer’s premises or a designated carrier.
Any claims for shortages or damage in transit must be made in writing within 3 working days of receipt.
6. Retention of Title
Ownership of the Goods remains with the Company until the Customer has paid all sums due in full.
Until title passes, the Customer must store the Goods separately and identify them as the Company’s property.
7. Specifications and Patient Data
The Customer is responsible for ensuring the accuracy of all prescriptions and measurements provided.
GDPR Compliance: Both parties agree to comply with UK Data Protection laws. The Customer must ensure all patient data provided for lens manufacturing is handled according to legal requirements.
8. Warranty and Returns
Manufacturing Defects: The Company warrants that Goods will be free from material defects for a period of 24 months from delivery.
Exclusions: This warranty does not cover "non-adapt" cases (unless due to manufacturing error), accidental damage, or scratches occurring after delivery.
Prescription Changes: Lenses manufactured correctly to the Customer's provided prescription cannot be returned for credit unless otherwise agreed or when claiming for a Varifocal non-tol as per our agreement.
9. Limitation of Liability
The Company’s total liability shall not exceed the price of the Goods or Services ordered.
The Company is not liable for any indirect or consequential loss, including loss of profit or loss of business, arising from delays or defects.
10. Termination
The Company may terminate the contract or suspend further deliveries if the Customer becomes insolvent, fails to pay an invoice on time, or breaches any part of these terms.
11. Non-tol agreement
Customers must return any Varifocal non-tols within 60 days to allow time for processing. You must log a non-tol return as soon as you are aware, in the agreed method. Returns that are outside of the 60 day window or that are being returned due to a dispense error will not be credited.
12. Lens returns/credits
Any return that is credited will be credited in the way of account credit. Credits will have no cash value.
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